Seeking and acting on patient feedback is key to improving the
quality of
healthcare services and putting patients at the centre of what we
do.
From 1st April 2013, all patients in acute inpatient hospital wards and A&E departments across the country have been asked to take part in the 'Friends and Family Test'.
The test is being introduced to allow patients the opportunity to feed back their views of the care or treatment they have received here at the Countess of Chester Hospital in near real time. This will provide us with valuable intelligence about the quality of healthcare received in our Trust.
When patients leave hospital they will be invited to give their feedback by answering one simple question:
"How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?"
Patients will also be asked follow-up questions to find out the reason for their answers, providing essential detail.
Director of Nursing & Quality, Alison Kelly, said: We will be able to use the feedback, alongside other information, to identify and tackle concerns at an early stage, improve the quality of care we provide, and celebrate our successes."
Results for whole providers and individual wards will be published on the NHS Choices website, allowing the public to compare hospital performance and make choices about their care.
For more information about the Friends & Family Test, please call 01244 362 116 or visit: www.coch.nhs.uk/feedback