The Countess of Chester Hospital NHS Foundation Trust is inviting the local community to tell us what they think of our services and how we can be better.
The Trust has organised three ‘listening events’ to take place at different locations in Cheshire throughout September so that as many people as possible have the opportunity to talk face to face with senior Trust staff and give their views on our services.
Deputy Director of Nursing, Sian Williams said: “We have many ways patients, visitors and stakeholders can give us their feedback including our Friends and Family Test but we felt it was important to get out into the local community and give people the chance to meet face to face with senior staff so that we can ask them what we are doing well, what can we do better and how can we improve?
"Most importantly we are keen to hear how they have found the care they received at both The Countess and Ellesmere Port Hospital. We want the public to know we value their views and we are listening to them.”
Listening events will take place on the following dates:
• Wednesday 9th September
The Countess of Chester Hospital, Education & Training Centre, Training Room 3 & 4 - 6:30pm to 8pm
• Tuesday 22nd September
Tarporley Community Centre – 6:30pm to 8pm
• Tuesday 29th September
Ellesmere Port Civic Hall – 12:30pm to 2pm
Sian added: “We will use the listening events to provide the community with a clear picture of the challenges we face but primarily they will be for them to tell us what they think. By listening we will learn what is working well or not so well which will help us to plan for the future and to focus on the things that really matter to the people who depend on our services.